Gap analysis
What MyLow is, and what it is not.
Sources: Lowe’s 5 Mar 2025 launch, Companion 5 May 2025, OpenAI case study 25 Sep 2026 (3× conversion, +200 bps CSAT), Modern Retail, CX Dive, Material Lists May 2026. This is a product brief, not a dunk.
| Lens | MyLow / Companion | Ridge |
|---|---|---|
| Surface | Lowes.com (loyalty-gated at launch). Companion on associate handhelds. | Web console + Ridge Bay in the aisle + Vest + Pro. Same engine. |
| Architecture | Language model with a catalog attached. | Construction engine with a language interface. LLM never owns a number or SKU. |
| Diagnostic | Conversational; jumps to advice. | Scope, climate/IECC, skill, substrate, codes — before a BOM. |
| Quantities | Spoken, not auditable. | Shown algebra + waste factor + pack rounding. |
| BOM | Product recs in chat. | Structured table: spec, qty, SKU, live stock, bay, Good/Better/Best. |
| Compatibility | Implied. Returns happen. | Graph. Mastic ≠ floor. 3/8×3/8 ≠ IPS shank. 20A ≠ 14 AWG. |
| Tone | Friendly retail associate. | Jobsite foreman. No excitement copy. |
| Voice (customer) | Promised after launch. | Hey Ridge on every Bay. |
| Voice (associate) | ~50% of Companion. Early STT was glitchy. | Ridge Vest, plus a QR ticket so they stop typing. |
| Aisle context | None for the customer. | Bay knows its department and neighbors. |
| OOS | Shopper walks. | Substitution along a compatibility edge. |
| Pro tools | Material Lists / takeoffs are a separate island. | Ridge Pro is a skin on the same graph. |
| Hardware story | None for customer bays. | Pi 5 · ~$329 · 16/store · 27,200 nationally. |
| Offline | Companion dies with the network. | On-box catalog. Stock as-of banner. |
| Language | English-first customer UX. | EN/ES on the Bay from day one. |
| Safety | Soft disclaimers. | Phase 0 PPE. Hard pro-flag on aluminum wiring, gas, main panel. |
| Name | MyLow — loyalty chatbot. | Ridge — a ridge beam. Adult. Wakeable. |
Plan of record: pitch deck · live engine.